We extend a warm welcome to you as you explore the Saudi Qimam website. The following Privacy Policy is overseen by Saudi Qimam Real Estate Company, an establishment operating under the laws of the Kingdom of Saudi Arabia, with its headquarters located at Saudi Qimam Real Estate Company, Riyadh, 11323 P.O. Box: 385338, Kingdom of Saudi Arabia. Our unwavering commitment is to deliver top-notch services to all our users, and this encompasses the utmost respect for your privacy. We take diligent steps to protect your information and data, including personal data (referred to as “Data”), in accordance with the Kingdom of Saudi Arabia’s applicable regulations. This Privacy Policy is made accessible to you, so you can gain a comprehensive understanding of how we may process, collect, use, manage, and safeguard your Data when you engage with our Site and other platforms that may necessitate Data processing in various forms (referred to as “Platforms”). We urge you to carefully review this Privacy Policy to acquaint yourself with our approach and practices pertaining to your Data. This Privacy Policy is designed to be read in conjunction with our Terms of Use and any other referenced documents within the Privacy Policy, if applicable.
Collection and Use of Data:
Your Data is gathered when you engage with us in various ways, such as sending an inquiry about our offerings, visiting our website, or expressing your interest through:
1) Our website, social media, messaging apps, or call centers.
2) Participation in our events, visiting our stands, or making inquiries through third-party agents.
3) Visiting our sales office or contacting our sales advisors.
We process, collect, and utilize your Data reasonably and solely to ensure the delivery of the best services to our users. In certain instances, to access some of our services, you may be required to create an account or provide specific Data. In such cases, we may request information such as your name, email address, and telephone number.
Types of Information Collected:
The information we collect, which may also be gathered automatically under specific circumstances, encompasses the following:
– Name, ID/iqama details, date of birth, email address, phone number, nationality, gender, income details, geographical location, age, reputation, occupation details, financing details, Ministry of Municipal & Rural Affairs & Housing “MOMRAH” beneficiary status, government support history, internet protocol (IP) address, device information, device event information such as crashes, system activity, hardware settings, browser type, browser language, date and time of your requests, and referral URLs.
– Cookies that may uniquely identify your browser or any of your accounts on our platforms.
– Details of your inquiries, all in alignment with our legitimate business interests.
Why We Collect Your Information:
As mentioned earlier, we collect and process Data as deemed reasonably necessary to provide the finest services to our users. The purposes for which we collect Data include, but are not confined to:
– Responding to queries and expressions of interest from you.
– Entering into or concluding various types of contracts and agreements.
– Seeking your feedback and addressing complaints.
– Customizing and providing information about Saudi Qimam’s services and the latest offers.
– Facilitating email campaigns carried out by our sales and marketing departments.
– Enabling advertisements.
– Fulfilling any maintenance or service requests you submit using our applications.
– Complying with our obligations under the Saudi Laws and Regulations (“the Applicable Law”).
– Notifying you about changes to one or all of our platforms.
Disclosure of Personal Information:
We may disclose your Data as mandated by the Applicable Law to government bodies, law enforcement agencies, and other authorized institutions. We may also disclose your Data to any party within the limits allowed by the Applicable Law. While you can choose not to provide certain personal information, it generally won’t impact your ability to access and enjoy our platforms. However, it may affect your access to some platform functionalities or certain services we offer. Furthermore, we may partner with third parties to:
– Assist us in displaying relevant advertising and managing our advertising across multiple channels, including social media platforms.
– Conduct audit activities and measure Data quality.
– Ensure customer satisfaction and enhance the customer experience.
– Share information with the call center on a daily basis.
– Similarly, we may share your information with finance providers when requested for financing customers.
– Our third-party partners may use cookies and non-cookie-based technologies to help us display advertising based on your daily browsing activities and interests.
– Also, we might share your Data with other government entities as required by law on a weekly basis.
In the event you wish to opt-out, you may contact us using the details provided in the “How do you contact us?” section.
Retention of Information:
We will retain your personal information only for as long as reasonably necessary, as permitted by law, or as required by the Applicable Law. We ensure secure disposal when data destruction is required.
For more information on where and how long your personal information is stored, and for details on your rights regarding erasure and portability, please contact us using the details provided in the “How do you contact us?” section.
Cookies and Tracking Technologies:
In some cases, we may collect your Data using cookies. The term “cookie” refers to a small text fragment downloaded and stored on your hard drive, primarily intended to enhance the services we provide. Cookies are not stored on your browser without your permission and occupy only a minimal portion of your hard drive. When you access our platforms, we may send a cookie to your device. Additionally, we may utilize other forms of tracking technologies, which may work in conjunction with cookies, such as pixel tags. These cookies and tracking technologies enable us to recognize your device and tailor your online experience. They also help us track the services you view, allowing us to provide news about those services. We use cookies to measure traffic patterns and determine which areas of our site have been visited. This helps us gain insights into user habits and enhance the services we provide, while responsibly safeguarding our users’ Data. If you prefer not to receive cookies, you can configure your browser to reject them.
Your Rights:
If you wish to exercise any of your rights mentioned below, we may request additional information to confirm your identity and for security reasons before disclosing personal information to you. We reserve the right to charge a fee where permitted by law.
To exercise the rights listed below, please contact us using the details provided in the “How do you contact us?” section. We strive to comply with all requests within a reasonable time, in accordance with the Applicable Law. However, we may not always be able to fully address your request, for instance:
– If your request would compromise the confidentiality owed to others.
– If we are legally obligated to address the request in a different manner.
– If your request entails the deletion of information required for compliance with legal requirements.
We will make every reasonable effort to honor your request in accordance with the Applicable Law. In case additional time is needed due to the complexity of the request, we shall promptly inform you.
Your rights as a Data owner encompass:
1. The right to access your Data.
2. The right to delete your Data.
3. The right to modify/update your Data.
4. The right to understand how and why we process your Data.
Other rights granted by the Applicable Law.
If you have a complaint about our use of your Data, you can
contact us using the methods mentioned in the “How do you contact us?” section. We will investigate and respond to any complaints we receive.
How to Contact Us:
For any queries related to this policy, accessing your Data, opting out, or raising complaints, please contact our Data Privacy Office through one of the following means:
– Email us at info@qimam.co
– Call us at +966 11 263 7444 or +966 13 864 3770
Consent:
By using our platforms, you agree to be bound by the terms of this Privacy Policy and for us to use your Data as described in this Privacy Policy.
Disclaimer:
Saudi Qimam holds no responsibility if the information available on our platforms is inaccurate, incomplete, or not current. The information provided is intended solely for general information purposes. Any reliance on this information is at your own risk. You agree that it is your responsibility to monitor changes on our platforms. You further agree to indemnify, defend, and hold harmless Saudi Qimam and its affiliates, along with their officers, directors, employees, contractors, agents, and licensors, from any and all losses, liabilities, expenses, damages, and costs, including reasonable attorney’s fees and court costs, arising from your use of our platforms and any violation of this Privacy Policy and our Terms & Conditions of use. Should you cause a technical disruption to any of our platforms or the systems transmitting the platforms to you or others, you agree to be responsible for any and all losses, liabilities, expenses, damages, and costs, including reasonable attorney’s fees and court costs, resulting from such disruption.
